Network Optimisation: How to Fix High Ping and Disconnection Issues During 918Kiss Live Dealer Streams

By 918Kiss Team · Updated: June 2025 · 6 min read

Internet router with antennas for home network

Live dealer games are streaming video, and streaming is sensitive to the quality of your connection. A brief drop in signal or a crowded Wi-Fi channel can cause the picture to stutter, the controls to lag, or the table to disconnect mid-hand. The good news is that most of these issues are fixable on your end.

In this guide we walk through the most effective ways to reduce ping and prevent disconnections so your live table runs smoothly. Most fixes take just a couple of minutes and make a noticeable difference.

Why Live Streams Lag or Disconnect

Ping is the round-trip time it takes data to travel between your device and the game server. High ping means your actions reach the table late, while packet loss causes the stream to freeze or reconnect. Live dealer games need a stable, low-latency connection far more than ordinary slots do, which is why lag is much more noticeable here.

Check Your Internet Connection First

Run a quick speed test to confirm your connection is healthy. If possible, switch to a wired ethernet connection or move closer to your router. Mobile data can work well too — sometimes a strong 4G or 5G signal beats overloaded home Wi-Fi. Try switching between them to see which gives a smoother stream.

Optimise Your Wi-Fi and Router

Restart your router to clear any temporary faults, and make sure it is placed in an open space rather than behind furniture. If you live in a busy area, the 5GHz band usually offers less interference than 2.4GHz. For a deeper look at staying connected, our guide to installing 918Kiss on iPhone covers device-side setup too.

Networking router with cables in an office setup

Reduce Background Data Usage

Close apps that quietly use bandwidth — cloud backups, large downloads, and video streaming in other tabs all compete for the same connection. Pausing them frees capacity for your live table. On mobile, disabling automatic updates and background sync during play can make a surprising difference.

Choose the Right Server or Region

Whenever a platform lets you pick a table or server, choose one geographically closer to you. The shorter the physical distance, the lower your ping tends to be. If you use a VPN, try turning it off — VPNs often add latency and route your traffic the long way around.

Device-Level Fixes

Clear your browser cache or close and reopen the app to give it a fresh start. Keep your device's operating system updated, and make sure you have enough free storage and memory. If a device is overheating or low on battery, performance can suffer, so keep it charged and cool during longer sessions.

Wireless router with glowing status lights

When the Problem Is on the Platform Side

Sometimes the bottleneck is not your connection. If you have applied every fix and the stream still struggles, contact 918Kiss support. They can confirm whether there is planned maintenance or an issue on a specific table. Peak hours can also cause temporary congestion, so trying a quieter time of day sometimes helps.

Final Thoughts

A smooth live dealer experience comes down to a stable, low-latency connection. Start with the easy wins — restart the router, close background apps, and pick a nearby server — and you will usually see a big improvement. For more help with live play, read our beginner's guide to live baccarat and roulette, and browse the 918Kiss blog for more tips.